Features

Notifications

WhatsApp Business API can reach customers directly through WhatsApp notifications. Several application examples for this system are Event Reminder, Invoice and Payment Notification, Update Alert, One Time Password (OTP), Ticket Update, etc.

Chatbot

Chatbot is used to handle a conversation by the help of Wappin Virtual Assistant. Chatbot uses artificial intelligence (AI) technology that has the ability to respond to various conversations with customers who chat directly to customer service officers. Chatbot will answer various questions that are often asked by customers (FAQ). A customer service agent can take over the conversation if it is getting more complex.

Customer Service Platform

WhatsApp Business API can be accessed by multiple agents using the same phone number. Equipped with a routing agent feature that makes it easier to distribute customer chats, hence will improve the service quality of your business.

Advanced Features

Real-time Reporting Dashboard -
Customer Service Agents Performance Report -
API Integration to Company’s System (E.g: CRM) -

Notifications

WhatsApp Business API can reach customers directly through WhatsApp notifications. Several application examples for this system are Event Reminder, Invoice and Payment Notification, Update Alert, One Time Password (OTP), Ticket Update, etc.

Chatbot

Chatbot is used to handle a conversation by the help of Wappin Virtual Assistant. Chatbot uses artificial intelligence (AI) technology that has the ability to respond to various conversations with customers who chat directly to customer service officers. Chatbot will answer various questions that are often asked by customers (FAQ). A customer service agent can take over the conversation if it is getting more complex.

Customer Service Platform

WhatsApp Business API can be accessed by multiple agents using the same phone number. Equipped with a routing agent feature that makes it easier to distribute customer chats, hence will improve the service quality of your business.

Advanced Features

Real-time Reporting Dashboard
Customer Service Agents Performance Report
API Integration to Company’s System (E.g: CRM)

Our Happy Clients

"
Banyak kemajuan yang kami rasakan selama menggunakan Wappin, komunikasi kepada nasabah menjadi lebih mudah dan terukur. Fiturnya sangat membantu dan respon dari tim Wappin cukup cepat.  Sangat puas dengan pelayanan yang diberikan Wappin.
"
Working with WAPPIN has been a joy, great product with competitive pricing and a solid team. Especially love their customer success team, always ready to help us whenever we need them
"
Setelah menggunakan layanan Whatsapp dari Wappin, kami memperoleh kemudahan dalam berkomunikasi dan semakin dapat meningkatkan engagement dengan pelanggan. Selain itu, dapat memastikan pelanggan selalu ter-update mengenai informasi terkait layanan Biznet yang digunakan.

Contact


Our HQ

Ruko Great Wall,
Jl. Green Lake City Boulevard No.17-19,
Petir, Kec. Cipondoh,
Banten 15147
62 857 7771 6319

info@wappin.id
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