WAPPIN TALKS 2019: Responding Customer Needs & Improving Service Quality Through Communication Automation 4.0

Author Image

by admin | 26 Agu 2019 | in Event

Card image cap

JAKARTA: Today, Wednesday, July 24, 2019 Wappin Talks held their first event this year which located at The Pallas SCBD. In this event, WAPPIN presented a number of experts and invited dozens of companies in Indonesia.

Wappin Talks is an event of WAPPIN which is a product of PT. Solusi Pembayaran Elektronik (SPE) as WhatsApp Business solution provider in Indonesia. WAPPIN is equipped with various features to make business closer to customers. With WAPPIN, your business can connect with customers through several services provided such as: Broadcast Web Platform, virtual assistant, Multi User Chat Panel to API integration.

In accordance with the function of the product, Wappin Talks 2019 raised theme: Communication Optimization for Customer Service with WAPPIN. "We hope that all audiences who come to this event will begin to aware about optimization and improvement that should be done related to customer service through communication automation in industry 4.0," said Rico Simarmata, CEO of PT. SPE opened the Wappin Talks 2019 event this afternoon.

Moreover, Wappin Talks 2019 presented 4 expert speakers who enhanced the excitement of this afternoon discussion, including: Vijay SarashettiChief Strategic Officer of PT. Docotel Technology, PIC Strategic Partnership from WhatsApp.Inc, Sudono Salim Country Manager from AI Chat Indonesia, and Yudie Haryanto VP of Marketing from Biznet.

Vijay Sarashetti explained that in this rapid digital development, a brand/company must be good at seeing opportunities. Technology comes as a challenge as well as an opportunity for each brand to move to a higher level.

The explanation from Vijay Sarashetti is supported by the topic presented by WhatsApp. WhatsApp is one of the most popular messaging apps in Indonesiaeven the world. Therefore, WhatsApp works with several solution providers in Indonesia (one of them is WAPPIN) to help brands in Indonesia use the WhatsApp Business API to communicate with customers in more effective ways.

In addition to the two speakers above, Ai Chat that has been around for a long time in the world of communication automation or chat bot explained that the communication behavior between brands and customers also began to change. Chat bot has become a technology that must be used to help customer service performance because the information provided is very accurate, fast, and personal.

At the end of the event, the audience also had the opportunity to talk directly with the WAPPIN team who were ready to present detailed information about their products and features. Not only that, all of the attendees were also given the benefit of 3 months free trial for WAPPIN.

For those of you who want to try or explore more information about WAPPIN, please visit the product website at http://www.wappin.id or contact their customer service who is ready 24/7 at telephone number 0812-1176-0046.